At Let’s Explore Egypt, we understand that travel plans may change. We have created this cancellation policy to provide our customers with clear and transparent information about cancellations, refunds, and changes to bookings.
1. Cancellation by the Customer
Customers may cancel their booking by contacting Let’s Explore Egypt in writing.
The applicable refund will depend on the cancellation date and the services included in the booking:
- More than 30 days before the tour start date: Full refund, minus any non-refundable supplier fees or payment processing charges.
- 15–30 days before the tour start date: 75% refund, minus any non-refundable supplier fees.
- 8–14 days before the tour start date: 50% refund, minus any non-refundable supplier fees.
- 7 days or less before the tour start date: The booking may be non-refundable, depending on the services reserved and the cancellation conditions of our suppliers.
- No-show: No refund will be provided for customers who do not attend the scheduled tour without prior notice.
Free Cancellation – Day Tours
Book your Egypt day tour with confidence. At Let’s Explore Egypt, we offer free cancellation up to 24 hours before the scheduled tour start time.
If you cancel your day tour at least 24 hours before the scheduled starting time, you will receive a full refund.
How to Cancel
Simply contact Let’s Explore Egypt through the contact details provided in your booking confirmation and request your cancellation.
Cancellation Within 24 Hours
Cancellations made less than 24 hours before the tour start time or failure to attend the tour may be non-refundable, as transportation, guides, entrance tickets, and other services may already have been arranged.
Flight Delays or Changes
If your day tour is affected by a flight delay or cancellation, please contact us as soon as possible. We will do our best to reschedule your tour, subject to availability.
Important
This 24-hour free cancellation policy applies to day tours only. Multi-day tours, Nile cruises, domestic flights, hotels, and special services may have different cancellation conditions.
Let’s Explore Egypt – Book with confidence and enjoy your day in Egypt.
2. Hotels, Nile Cruises and Domestic Flights
Some services, including hotels, Nile cruises, domestic flights, train tickets, and special activities, may have separate cancellation policies.
If a supplier has already charged a non-refundable amount, that amount will be deducted from any applicable refund.
3. Changes to a Booking
Customers may request changes to their travel dates, itinerary, hotel, number of travelers, transportation, or other services.
We will make reasonable efforts to accommodate requested changes, subject to availability. Additional costs or supplier change fees may apply.
4. Flight Delays, Cancellations or Changes
If an international or domestic flight is delayed, cancelled, or rescheduled, customers should contact us as soon as possible.
We will do our best to adjust the itinerary and transportation arrangements. Any additional costs resulting from flight changes, missed services, additional transportation, or accommodation may be the responsibility of the customer.
5. Cancellation by Let’s Explore Egypt
In exceptional circumstances beyond our control, such as severe weather, government restrictions, transportation disruptions, safety concerns, natural disasters, or other unforeseen events, Let’s Explore Egypt may need to modify or cancel part of a tour.
Whenever possible, we will offer a suitable alternative.
If a paid service cannot be provided and no reasonable alternative is available, we will provide an appropriate refund for the affected service, subject to supplier conditions.
6. Refunds
Approved refunds will normally be processed through the original payment method.
The time required for a refund to appear in the customer’s account depends on the payment provider or bank.
Any non-refundable supplier charges, bank fees, or payment processing fees may be deducted from the refund where applicable.
7. Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellation, medical emergencies, flight disruptions, lost luggage, and other unexpected circumstances.
8. Important Booking Information
Cancellation conditions may vary depending on the specific tour and services included in your booking.
The cancellation and refund conditions provided in your booking confirmation will apply if they differ from this general cancellation policy.
By confirming a booking with Let’s Explore Egypt, the customer acknowledges and agrees to the applicable cancellation and refund terms.
For questions about cancellations, refunds, or booking changes, please contact Let’s Explore Egypt before confirming your reservation.