Terms and Conditions

About Our Services

Let’s Explore Egypt provides and arranges travel services in Egypt, including:

• Private and guided tours
• Giza Pyramids and Cairo experiences
• Day trips and excursions
• Airport and hotel transfers
• Port and shore excursions
• Transportation services
• Egyptologist-guided experiences
• Tickets and attraction visits
• Other travel services described on our website

Some services may be operated directly by Let’s Explore Egypt, while others may be provided by trusted local suppliers, drivers, guides, hotels, transportation companies, or other service providers.

2. Booking Confirmation

A booking is considered confirmed when Let’s Explore Egypt has accepted the reservation and, where applicable, the required payment or deposit has been received.

Depending on the service, confirmation may be provided by:

• Email
• WhatsApp
• Booking confirmation
• Payment confirmation
• Other written communication from Let’s Explore Egypt

Customers should carefully check the booking details after receiving confirmation and notify us as soon as possible if any information is incorrect.

3. Customer Information

Customers are responsible for providing accurate information required to arrange their services.

This may include:

• Full name
• Number of travelers
• Travel date
• Hotel information
• Pickup location
• Flight or cruise information
• Contact telephone number
• Special requests

Let’s Explore Egypt is not responsible for problems, missed services, additional costs, or delays resulting from incorrect or incomplete information provided by the customer.

4. Prices and Inclusions

The price of each service is displayed on the relevant booking page or communicated to the customer through an official quotation.

Unless specifically stated otherwise, prices may not include:

• Attraction entrance tickets
• Meals
• Drinks
• Personal expenses
• Optional activities
• Gratuities
• Visa fees
• Travel insurance
• Services not specifically listed as included

Customers should review the Included / Excluded section of the relevant tour before booking.

Prices may vary depending on the number of travelers, vehicle type, travel date, hotel location, selected options, or requested services.

5. Entrance Tickets

Where entrance tickets are included in a tour, the specific attractions covered will be stated in the tour description or quotation.

Where entrance fees are excluded, customers are responsible for purchasing the required tickets unless they have requested Let’s Explore Egypt to arrange them separately.

Ticket availability and prices may be changed by Egyptian authorities or attraction operators without prior notice.

6. Payment

Payment requirements vary depending on the service.

Some services may allow:

• Payment in advance
• Partial deposit
• Payment on arrival
• Payment during the tour
• Online payment

The applicable payment terms will be communicated during the booking process.

Where online payment is available, payments may be processed through third-party payment providers.

Customers are responsible for ensuring that payment information is accurate and that sufficient funds are available.

7. Cancellation by the Customer

Cancellation terms may vary according to the service booked.

Where a specific cancellation policy is displayed on the booking page or included in a quotation, that policy will apply.

If no specific cancellation policy is provided, customers should contact Let’s Explore Egypt as soon as possible if they need to cancel.

Certain services may be non-refundable or subject to cancellation charges, particularly where advance payments have been made to hotels, airlines, cruise operators, attraction providers, or other suppliers.

8. Changes to a Booking

Customers may request changes to their booking, including changes to:

• Travel date
• Pickup location
• Number of travelers
• Tour option
• Pickup time
• Transportation requirements

We will make reasonable efforts to accommodate requested changes, subject to availability.

Additional charges may apply if a change results in higher supplier costs, additional transportation, entrance fees, hotel charges, or other expenses.

A booking change is not considered confirmed until Let’s Explore Egypt has confirmed it in writing.

9. Changes or Cancellation by Let’s Explore Egypt

Although we make every reasonable effort to operate services as confirmed, circumstances may occasionally require us to modify an itinerary, vehicle, guide, pickup time, or other service.

This may occur because of:

• Weather conditions
• Road closures
• Traffic restrictions
• Government decisions
• Attraction closures
• Security considerations
• Supplier availability
• Vehicle problems
• Operational circumstances
• Events outside our reasonable control

Where possible, we will provide a suitable alternative or inform the customer as soon as reasonably possible.

10. Pickup and Transportation

Customers are responsible for being ready at the confirmed pickup location and time.

For hotel, airport, or port pickups, customers should provide accurate pickup details.

Traffic in Egypt, particularly in Cairo and other major cities, can cause delays.

We are not responsible for delays caused by traffic, road conditions, accidents, demonstrations, road closures, weather, or other circumstances outside our reasonable control.

If a customer is unable to locate the driver, they should contact Let’s Explore Egypt immediately using the contact details provided with their booking.

11. Airport and Port Transfers

Customers should provide accurate flight or cruise information when booking a transfer.

If flight or cruise details change, customers should notify us as soon as possible.

Additional charges may apply if a change requires additional waiting time, a different pickup arrangement, or additional transportation.

For port excursions, customers are responsible for returning to their ship within the required time.

We strongly recommend allowing sufficient time for traffic and other possible delays.

12. Tour Guides

Where a licensed Egyptologist guide is included, the guide will provide information about the historical and cultural sites included in the itinerary.

Guide availability may occasionally require us to assign another qualified guide.

Where reasonably possible, we will respect language preferences requested during booking, subject to guide availability.

13. Vehicle and Transportation Type

The vehicle provided will depend on the number of travelers, luggage, itinerary, availability, and service booked.

Vehicle photographs displayed on our website may be representative and do not necessarily guarantee a specific vehicle model.

For larger groups or travelers with substantial luggage, an appropriate vehicle should be requested in advance.

14. Hotels and Accommodation

Where accommodation is included in a package, the hotel and room category will be stated in the relevant booking confirmation or quotation.

Hotel availability, room allocation, check-in, check-out, facilities, and hotel policies are subject to the hotel’s own terms and conditions.

Hotels may occasionally change room assignments or facilities due to operational circumstances.

15. Meals and Dietary Requirements

If meals are included, the relevant meal arrangement will be stated in the tour description or booking confirmation.

Customers should inform us in advance about allergies, dietary restrictions, or special meal requirements.

We will communicate such requests to the relevant provider, but we cannot guarantee that every restaurant or food provider can accommodate every dietary requirement.

16. Weather and Unforeseen Circumstances

Tours and outdoor activities may be affected by weather or other circumstances beyond our control.

Where an activity becomes unsafe or unavailable, we may modify the itinerary or offer an appropriate alternative.

Safety will take priority over maintaining the exact original itinerary.

17. Customer Responsibilities

Customers are expected to:

• Follow instructions provided by guides and drivers
• Respect Egyptian laws and local regulations
• Respect historical sites and cultural locations
• Follow safety instructions
• Arrive at agreed pickup locations on time
• Take care of personal belongings
• Provide accurate booking information
• Inform us of relevant special requirements in advance

Customers may be responsible for additional costs caused by their actions, including missed pickups, significant delays, damage to vehicles or property, or changes requested during the tour.

18. Personal Belongings

Customers are responsible for their personal belongings during tours and transportation.

Let’s Explore Egypt is not responsible for lost, stolen, or damaged personal items unless such loss or damage results from our proven negligence or is otherwise required by applicable law.

Customers should check vehicles, hotels, restaurants, and attractions before leaving to ensure they have all personal belongings.

19. Health, Accessibility and Special Requirements

Customers should inform us before booking about any mobility limitations, medical considerations relevant to the activity, accessibility requirements, or other special needs that may affect the service.

We will make reasonable efforts to accommodate requests where possible.

Some historical sites, vehicles, boats, or activities may have physical accessibility limitations.

Customers should contact us before booking if they require specific accessibility arrangements.

20. Travel Documents and Insurance

Customers are responsible for having valid travel documents, passports, visas, permits, and other documents required for their travel.

Let’s Explore Egypt does not provide immigration or visa advice unless specifically stated.

We strongly recommend that travelers obtain appropriate travel insurance covering medical expenses, cancellation, personal belongings, and other travel risks.

21. Photos and Videos

During some tours, photographs or videos may be taken by guides, photographers, or other service providers.

If professional photography is included in your booking, the details will be stated in the relevant tour description.

We may only use customer photographs or testimonials for marketing purposes where appropriate permission has been obtained.

22. Reviews and Customer Feedback

Customers may be invited to provide reviews or feedback about their experience.

Reviews submitted to third-party platforms such as Google, TripAdvisor, Facebook, or other travel platforms are subject to the policies and terms of those platforms.

We encourage customers to provide honest and genuine feedback based on their actual experience.

23. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, descriptions, photographs, prices, schedules, availability, attraction information, and other content may occasionally change.

Photographs may be representative and may not always show the exact vehicle, room, restaurant, or service that will be provided.

We reserve the right to correct errors and update website information when necessary.

24. Third-Party Services

Some services booked through Let’s Explore Egypt may involve third-party suppliers.

These may include:

• Hotels
• Restaurants
• Transportation providers
• Cruise operators
• Boat operators
• Attraction operators
• Ticket providers
• Payment providers
• Other local suppliers

Third-party services may be subject to their own terms, conditions, and policies.

We select suppliers with reasonable care but cannot control every aspect of services operated independently by third parties.

25. Limitation of Liability

To the extent permitted by applicable law, Let’s Explore Egypt will not be responsible for losses resulting from circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Severe weather
• Government restrictions
• Strikes
• Traffic incidents
• Road closures
• Flight or cruise delays
• Attraction closures
• Security events
• Civil disturbances
• Supplier failures
• Technical failures
• Other force majeure events

Nothing in these Terms limits any legal rights or protections that cannot legally be excluded or limited.

26. Force Majeure

Let’s Explore Egypt will not be considered in breach of these Terms where performance is prevented or materially affected by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government actions, war, civil unrest, strikes, transportation disruptions, epidemics, infrastructure failures, or other unforeseeable events.

We will make reasonable efforts to assist customers and find practical alternatives where possible.

27. Complaints

If you experience a problem during your tour or service, please contact us as soon as possible.

Many issues can be resolved quickly when reported while the service is taking place.

Complaints should be submitted with sufficient details to allow us to investigate the matter.

We will review legitimate complaints fairly and make reasonable efforts to reach an appropriate resolution.

28. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

29. Intellectual Property

Unless otherwise stated, the content published on this website, including text, photographs, graphics, logos, branding, videos, and other materials, belongs to Let’s Explore Egypt or is used with appropriate permission.

You may not reproduce, copy, distribute, modify, or commercially use our website content without prior written permission.

30. Website Use

You agree not to use our website:

• For unlawful purposes
• To submit fraudulent information
• To interfere with website security
• To introduce malicious software
• To attempt unauthorized access
• To copy or reproduce website content without permission
• To misuse booking or inquiry forms
• To engage in activity that could damage the website or our business

We reserve the right to restrict access to the website where necessary to protect our systems, customers, or business.

31. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes will be posted on this page and the Last Updated date will be updated accordingly.

Customers should review the applicable Terms and Conditions at the time of booking.

32. Governing Law

These Terms and Conditions are intended to be governed by the applicable laws and regulations of the Arab Republic of Egypt.

Any dispute will be handled in accordance with applicable Egyptian law and the jurisdiction of the competent Egyptian authorities and courts, unless applicable law requires otherwise.

33. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Let’s Explore Egypt Travel

Website: https://lets-explore-egypt.com/

Email: info@lets-explore-egypt.com

WhatsApp: 0021203233365

We are happy to assist with questions regarding bookings, cancellations, payments, tours, transportation, and other travel services.

Let’s Explore Egypt

Private Tours • Egyptologist Guides • Airport Transfers • Shore Excursions • Transportation • Egypt Travel Experiences

By booking a service with Let’s Explore Egypt, you confirm that you have read and accepted these Terms and Conditions.